"The most powerful Call Center Suite for Asterisk is here, the Centium Suite.
Complete with Call Monitoring, Live Bar / Pie Charts, Historical Reporting, Wallboards for call summary, Floor plan view, and many more exciting features in a simple and extremely easy to use interface is finally here!
Real Time View & Comprehensive Reports: The reports display accurate information for your call center activity in nice formated tables with friendly graphics. Even more: you have the option to export the reports to pdf and csv (Excel). There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more including realtime tab to see up to the second information on your call queues.
Free to test : Centium Call Center Stats comes free, full capabilities distributed features and reports. For further licensing just email to firstname.lastname@example.org.
Solid and well tested: The core engine has been used with other PABXs like Toshiba, Panasonic, Avaya, 3CX, NEC, Mitel, Cisco and many others in small SOHO call centers and also on big corporations. Currently we have ported over and currently developing best of breed Asterisk solutions and applications for the future."