In today’s complex global environment of new technology, product sourcing, and labor markets, CENTIUM CCS (Call Center System) is at the forefront of accelerating call center performance. The term “call center” often conjures up images of hundreds of agents working for huge telemarketing conglomerates. However, that’s simply not the case any more. CENTIUM CCS have progressed to the point that even small companies with as few as 10 agents can get the same powerful call management features as the big players.
Solution that focuses on both sides of your Service Desk success, the back-end (help desk), which makes your staff more effective at providing world-class support, and the front-end, which focuses on the satisfaction of your end users, and providing them with guidance to help reduce the number of tickets they create.
Comprehensive computer telephony software that includes a robust set of library routines that enable your application programs to communicate with our phone systems. This is accomplished by combining the capabilities of our phone system with the custom functionality of your Windows, Unix or Web applications. CENTIUM CTI is another name given to the industry’s popular term – Screen Pop-up.
Centium Wallboard (WALL) adds value to the software solutions that will increase revenue and customer satisfaction. Our real-time Centium Wallboard system provides employees with the information they need to make accurate business decisions.
Personal telephone answering service - Offering your client’s business a professional receptionist as a first point of contact for your clients. Call forwarding and messaging – Telephone calls can be transferred to your client wherever they wish or take messages and forward by email / sms.
Call Billing System make telephone calls recording easier with a open concept design
